Frequently Asked Questions

Is there a dress code for the waterpark?

Yes, proper swimwear is required. That means appropriate swimwear for the current physical gender of the guest. While this is a delicate topic, and we are respectful to all, we strive to make everyone comfortable and welcome and ask the help of all guests in accomplishing this goal. Please remember that Soaring Eagle Waterpark and Hotel attracts a very diverse clientele and we want everyone to feel comfortable and have a great time.

Do I need a day pass to watch my kids/grandkids swim?

All those who enter the park will need to purchase a pass, whether they will be in the water or not. There must be at least one fully paid admission for each child under 14 years of age. After that requirement is met, reduced price of spectator passes are available for the rest of the party. This is standard practice at all theme parks, waterparks, and family entertainment centers.

Can I bring my own food into the park or my rented cabana?

Due to State of Michigan Health food preparation codes and liability, outside food and beverage is not permitted to be brought into the park. The exception to this is if you have a member of the group who has medically related dietary needs or food allergies that dictate a specific diet. Our lifeguard supervisor on duty will work with you to determine availability. Please ask for the Lifeguard supervisor upon arrival at the park.

How much is it to rent a locker?

Storage lockers are available within Soaring Eagle Waterpark and are charged on a per-use basis of $1.50. In other words, each time you enter and exit your locker it will result in a $1.50 charge.

Can I use the park before my room is ready?

Under normal operations, your waterpark passes are valid beginning at 4:00 PM on the day of arrival. Early entrance is, at times, available however it depends entirely on occupancy. If you wish early access to the park it is best to call ahead and confirm in advance, prior to your arrival. Please call our front desk at (989) 817 – 4801.

What is the resort fee I see on my bill?

Resort fees are used to provide amenities to our guests. These include complimentary life jackets and towels in the waterpark and many other features throughout the property. This is standard hotel and resort policy throughout the industry and is not specific to Soaring Eagle Waterpark and Hotel.

Do I have to provide my own towels or lifejacket?

Thanks to the resort fee we are able to offer complimentary towels and lifejackets in the park. If you forgot your towel at home, no problem, we’ve got you covered.

Why should I shower before entering the waterpark?

A common misunderstanding about waterparks and pools is that operators add too much chlorine or other chemicals that cause eye irritation or strong smell. This is not the case and our water quality is digitally monitored each hour to make certain we are within very specific guidelines. Chlorine reacts with impurities that are present on all people. What we have in our hair, the cologne or perfume that we have on, skin lotion, all react with the chemicals required to keep everyone safe. The more impurities that are brought into the water the stronger the chemical reaction. By showering you remove these impurities and reduce the chemical reactions that occur thus eliminating an elevated odor or the sensation of burning eyes.

Why is my child required to wear a lifejacket if I say they don’t have to?

Soaring Eagle Waterpark and Hotel operates within the guidelines and recommendations of the American Red Cross and the manufacturers and suppliers of our attractions and rides. By strictly following the advice of those groups we are delighted to report that Soaring Eagle Waterpark and Hotel has never had a major incident. Our goal must always be safety first.

Why are there height and weight requirements for your slides and other features?

Soaring Eagle Waterpark and Hotel strictly follow the recommendations of our equipment manufacturers. It is their responsibility to know the performance parameters of the equipment and provide us safe working guidelines. Safety is, and always will be, our main concern and we simply can’t randomly decide which recommendations we will and will not follow.

Do I get to keep the towels?

While we are happy to provide complimentary towels in the waterpark and hotel pool, they remain the property of Soaring Eagle Waterpark and Hotel. We ask that when you are finished with them, please place them in designated towel bins. This helps keep the park orderly and makes the job of our laundry staff much easier. (The staff will thank you for that)

Why doesn’t the exhaust fan in my bathroom work?

This is a question that we get regularly. The exhaust vent in your rooms’ bathroom is working, you just don’t hear it. Tribal tradition requires respect for Mother Earth and our environment. To be ecologically conscious, and reduce our footprint, Soaring Eagle Waterpark and Hotel utilizes advanced geothermal units in our Heating, Cooling and HVAC system and that includes the operation of in-room exhaust fans. This reduces the energy requirements of the property and helps us to care for Mother Earth.

How far away is the casino?

It is about 1.5 miles from the waterpark. From the park, turn East onto M-20/Pickard Street. Follow to the first stoplight, which is Leaton Road, and turn right. Soaring Eagle Casino and Resort is the big building with all the pretty flashing lights, on your right.

Can I leave my kids at the waterpark while I visit the casino?

Those that are 13 or younger must be accompanied by a legal adult who is at least 18 years of age. If your children are younger, and you would like to visit, Soaring Eagle Casino and Resort is home to Kids Quest, a licensed and bonded child care provider within the casino and hotel. Kids Quest is able to care for those between the ages of 6 weeks up to 12 years of age. Pricing is available at soaringeaglecasino.com.

What is the policy regarding Pets or Service Animals?

Soaring Eagle Waterpark and Hotel does not allow pets in the public areas or hotel rooms. Certified service animals, such as guide dogs, are warmly welcomed within our doors. At this time Soaring Eagle Waterpark does not accept emotional support animals in our facility. Please contact our reservations department at 1.877.2EAGLE2 for complete information.

Is there a shuttle to the casino and other properties?

Complimentary shuttle service to all Soaring Eagle Properties, including Soaring Eagle Casino & Resort, Slot Palace, Soaring Eagle Hideaway RV Park, The Retreat at Soaring Eagle, and Ziibiwing Center of Anishinabe Culture & Lifeways is included in your stay. The shuttle picks up and drops off under the portico of the main entrance of Soaring Eage Waterpark and Hotel. Scheduled stops are approximately every 30 minutes, 24 hours per day. Dry clothes and footwear are required to ride shuttles.

Can I book my childs Birthday Party at the waterpark?

When you want to plan the Bay Region’s best birthday, Soaring Eagle Waterpark and Hotel is a perfect location to celebrate! Colorful, private, birthday party rooms located adjacent to the Waterpark or elegant private dining within Nbakade Family Restaurant are available. Please call 989.817.4825 for more information. Miigwetch (Thank you) for your interest in celebrating at the Soaring Eagle Waterpark and Hotel!

What are the Check-In and Check-Out Times?

Check-in time for the hotel room and use of the waterpark begins at 4pm. Please call our Front Desk at 989.817.4801 prior to arrival to see if early check-in is an option.

Hotel check-out time is 11 am the day of departure but your park passes are valid until closing of your departure date.

Am I able to Redeem my All Access Points?

As a proud member of Soaring Eagle Properties and a participant in the All Access Card, you can earn and redeem your points within the waterpark businesses such as the restaurant and gift shop. Points earned can be redeemed at any of these three properties for everything from gaming to food to overnight stays. For details see the Players Club at Soaring Eagle Casino & Resort or Saganing Eagles Landing Casino and Hotel.

What, exactly, is a Gizi?

Pronounced Gee - zee, he is our mascot and is almost 8 years old. His birthday is in April. Gizi is the shortened form of the Ojibwa word, Migizi which means eagle. The shortened form of the word, Gizi, is accepted to mean young eagle. Gizi loves hugs, high-fives, and Pineapple Pizza with a side of gummy worms!.

Is Smoking allowed in the Hotel or Waterpark?

Soaring Eagle Waterpark and Hotel is a smoke-free property. Smoking is permitted in certain areas outside of the building such as: outside the main hotel entrance, outdoor courtyard – located between the two wings of hotel rooms and the veranda – located outside the Nbakade Family Restaurant

Are Gift Cards available?

Soaring Eagle Waterpark and Hotel offers a variety of gift card options! Gift cards can be purchased for a value of your choice or while supplies last we also offer package options. Gift cards can be purchased at the Front Desk or by calling 1.877.2Eagle2 or 1.989.817.4801.

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